RETURN OF PRODUCTS

Exchange, Return, and Refund Policy

Welcome to HugMe.fashion, where we prioritize customer satisfaction and ensure a seamless shopping experience. Below is our exchange, return, and refund policy:

Exchange and Return Policy

1. Goods delivered to the buyer can be returned or exchanged within 3 days from the date of delivery.
2. Exchange or return is applicable only in the following cases:
   • Quality issues with the product.
   • Wrong size delivered.
3. Non-Returnable Items: The following items are not eligible for exchange or return:
   • Innerwear, swimwear, sleepwear, and bodysuits.
   • Jewelry and accessories.
4. Exchanged products will be delivered within 6-7 working days after the exchange request is approved.
5. Reverse Pickup: We will arrange for the reverse pickup of the product.

Cancellation Policy

1. Order cancellations will be accepted only if the order has not been processed from our end.

Refund Policy

1. Refunds will be processed through the original payment method within 7-10 working days after the returned product is received and inspected.
2. Refunds will be applicable only for eligible returns as per the above policy.

How to Initiate an Exchange or Return

You can request an exchange or return in the following ways:

1. Call HugMe Support at +91-8433834904.
2. Chat with us directly on our website using your order ID.
3. Log in to your HugMe Account at www.hugme.fashion and initiate the process under your order details.

We are committed to making your shopping experience with HugMe.fashion as smooth as possible. If you have any questions or concerns, please feel free to reach out to our support team.

Thank you for choosing HugMe.fashion – A Premium Leather Lifestyle Brand.